corporate gifts logocorporate gifts logo-- FAQs --
 
Click on a Question to View Its Answer

Frequently Asked Questions

Click on the drop-down list and select a topic to jump to it:



Company
  1. Are you a promotions company?
  2. Are you a black empowered company?
  3. Do you outsource your printing?
Processes
  1. How do I place an order?
  2. How must my artwork be formatted and submitted?
  3. Can our goods be delivered to us?
  4. How long in advance before the required delivery date must I place my order?
Products
  1. Are your products of a good quality?
  2. How big is your range of products?
  3. Are your product prices competitive?
Service
  1. Why are you able to provide superior service?
Website Usage
  1. How do I search for a product?
  2. Why is it beneficial to create a quote list?
  3. How do I create and use the quote list?
  4. Am I obligated to place an order if I submit a quote list?
  5. How do I e-mail photos of products to my customers?
  6. If I e-mail product photos to my customers, will they see any reference to IWI Corporate Gifts?
  7. Will you disclose personal details that I submit on your website to a third party?
Answers

Are you a promotions company?

We certainly do offer products for promotional purposes to be printed or engraved with your company logo or inscription of your choice. However, strictly speaking, we are not a promotions company, as we import all the items from overseas ourselves.


Are you a black empowered company?

Yes we are. Please click here to view the BEE section of our website.


Do you outsource your printing?

We have our own printing section and therefore do most of our printing in-house.


How do I place an order?

You can submit a quote list from our website to give us an indication of the products in which you are interested. One of our corporate representatives will contact you shortly thereafter to confirm your requirements and to assist you with placing your order. Alternatively, you can contact us telephonically at our offices on (2711) 524-0768 (Sandra, Thaison or Mzwakhe) or via e-mail by mailing sales@iwi.co.za.

Click Here for a step-by-step guide on creating and using a quote list.


How must my artwork be formatted and submitted?

Please mail your logo to us in an Adobe PDF or a Coral Draw format along with the pantone colours.


Can our goods be delivered to us?

We can arrange delivery directly to your door, unless you wish to pick up the order yourself.


How long in advance before the required delivery date must I place my order?

For local orders that require printing, please allow about 2 weeks from confirmation and receipt of artwork. Bigger orders coming from overseas take about 6-8 weeks by air and about 10-12 weeks by sea.


Are your products of a good quality?

Yes. Furthermore, all our watches carry a 2-year guarantee and have Citizen Miyota movements, thereby ensuring good quality.


How big is your range of products?

We have a wide range of products and it is constantly expanding. Not all items are shown on our website. Therefore, please contact us with any product enquiry.


Are your product prices competitive?

We are highly competitive as all the products are imported by ourselves and are, therefore, not marked up by a middle man. In fact, all our products are backed by our Lowest Price Gaurantee (Click Here to read more about it). We also offer competitive prices on printing (we have our own in-house printing section), and on engraving.


Why are you able to provide superior service?

As we realise it is in our best interest to do so, since our survival is based on repeat business. We therefore spare no expense in pleasing customers and have a complete service department on our premises to handle all repairs. We also do most of our product branding in-house.


How do I search for a product?

Click Here to display a step-by-step guide on searching for products from our catalogue. At the same time, we will open the main search page (i.e. "Home") so that you can see the buttons, textfields and other items to which the guide refers.


Why is it beneficial to create an enquiry list?

Click Here to view a list of the benefits of creating an enquiry list.


How do I create and use the enquiry list?

Click Here for a step-by-step guide on using the enquiry list.


Am I obligated to place an order if I submit an enquiry list?

Absolutely not.


How do I e-mail photos of products to my customers?

You can e-mail one product photo to a customer or you can e-mail multiple, selected product photos to a customer. Click Here for a step-by-step guide on e-mailing single or multiple images.


If I e-mail product photos to my customers, will they see any reference to IWI Corporate Gifts?

No. Any images e-mailed to your customers are sent as if by you, with no mention of IWI Corporate Gifts.


Will you disclose personal details that I submit on your website to a third party?

Absolutely not. We only use your details to assist you as requested and do not disclose any of your details to anyone else.







Copyright 2004 IWI Corporate Gifts CC. All rights reserved.